Refund policy
Thanks for shopping at Real Himalayan Shilajit. It's our pleasure to serve you as our valued customer.
At Real Himalayan Shilajit, we're dedicated to offering premium-quality wellness products rooted in authenticity and purity. Your satisfaction matters to us, and we aim to provide a clear, fair, and hassle-free refund experience.
If you are not entirely satisfied with your purchase, we're here to help.
Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@realhimalayanshilajit.com.
If your return is accepted, we’ll send you the instructions on how and where to send your package. The buyer is responsible for shipping the item back. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@realhimalayanshilajit.com.
Order Cancellations
You are welcome to request a cancellation at any time before your order is processed for shipment. If we haven’t packed or shipped your item yet, we’ll do our best to cancel it for you.
- In some cases, a small cancellation or processing fee may apply, depending on your payment provider or order status.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we'll automatically process your refund (minus any applicable fees) on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@realhimalayanshilajit.com.